Privacy Policy — How Your Data Is Protected on zbaji

1. Introduction

Zbaji (https://zbaji.org) is a trusted online gaming and betting platform in Bangladesh. We believe our members have the right to know how their personal information is handled. This Privacy Policy ensures complete transparency on that front.

By creating an account on zbaji or using our website or app, you are considered to have accepted this Privacy Policy. Please read it before you start using the platform.

In this policy, "we" and "our" refer to the zbaji platform, while "you" and "user" refer to any individual using zbaji's services.

2. What Information We Collect

Zbaji collects user information through several methods. Details are outlined below:

Directly provided information:

• Name, email address, phone number, and date of birth provided at registration.
• National ID or passport information submitted for identity verification.
• Payment details provided during deposits and withdrawals (account number, mobile banking number, etc.).
• Information and messages provided when contacting support.

Automatically collected information:

• IP address and device information (operating system, browser type).
• Activity logs on the platform — pages visited and login times.
• Gaming history — which games you played, how much you wagered, and whether you won or lost.
• Data collected through cookies and similar tracking technologies.

3. How We Use Your Information

Zbaji uses your information only for specific, defined purposes. We never collect or use data beyond what is necessary.

• Account Management: Your data is needed to create, verify, and maintain your account.
• Service Delivery: To ensure smooth operation of gaming, betting, and transaction services.
• Age Verification: To ensure our services are available to users aged 18 and above only.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To respond to your questions and resolve any issues.
• Legal Obligations: To comply with applicable laws and regulations.
• Platform Improvement: To analyze and further improve the user experience.
• Promotional Communications: To inform you about bonuses and offers only if you have given consent.

4. Sharing Information with Third Parties

In limited circumstances, zbaji may share data with specific third parties. This is always done to protect your interests and in strict accordance with our policies.

• Payment Processor: Necessary information is shared with authorized payment gateway providers to process transactions.
• Game Providers: Limited data may be shared with approved game software providers for the purpose of running games.
• Legal Authorities: Data may be disclosed to relevant authorities when required by a court order or legal obligation.
• Security Partners: Limited data may be shared with trusted partners for fraud prevention and security purposes.

Third parties are given only the minimum information necessary and are not permitted to use it for any other purpose.

5. Data Security Measures

Zbaji follows the highest industry standards to protect your privacy and data. Our security measures include:

• 256-Bit SSL Encryption: All data transfers occur through encrypted channels.
• Firewall Protection: Advanced firewall systems are in place to block unauthorized external access.
• Regular Security Audits: Third-party experts conduct regular system audits.
• Restricted Access: Only authorized personnel have access to sensitive data.
• Two-Factor Verification: Two-factor authentication for an extra layer of account security.
• Data Backup: Data is backed up regularly in a secure location.

6. Cookies Policy

Zbaji uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience.

You can disable optional cookies at any time through your browser settings. However, disabling essential cookies may affect the platform's functionality.

7. Data Retention Period

Zbaji does not retain your data longer than necessary. Retention periods depend on the type and purpose of the data:

• Account Information: For as long as your account is active, and up to 5 years after closure as required by law.
• Transaction Records: A minimum of 5 years' retention is mandatory under financial regulations.
• Communication Records: Support conversations are retained for 2 years.
• Gaming Logs: Retained for 2 years for dispute resolution purposes.
• Marketing Information: Consent withdrawal results in immediate deletion.

After the retention period, data is securely deleted or anonymized.

8. Your Data Protection Rights

Zbaji believes every user should have full control over their own data. Your rights include:

To exercise these rights [email protected] Email us at the address provided. We will respond within 30 business days.

9. Protection of Minors' Data

Zbaji strictly enforces an 18+ policy. We do not knowingly collect any information from anyone under the age of 18.

• Age verification via date of birth is mandatory at the time of registration.
• If there is any doubt, age is verified through a government-issued identity document.
• If a minor registers by mistake, their account will be closed immediately and their data will be deleted.

10. Changes to the Privacy Policy

Zbaji reserves the right to update this Privacy Policy as needed. When changes are made:

• Updates will be published on this page with a revised date.
• For significant changes, a notice will be sent to your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page from time to time for any updates.

11. Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact us: